Contact Us ​​

Welcome to our Help Centre​

Medical and Travel Emergencies

In an emergency, our traveller’s health and wellbeing are our top priority. For medical and travel emergencies experienced on-trip, Europ Assistance provides 24/7 assistance.  

Phone: +61 2 9333 3973 
Emailassistance@europ-assistance.com.au

Customer Support

For service and support needs, including product inquiries and troubleshooting, our dedicated support team can help. 

Phone: +61 2 9333 3971 
Emailenquiries@europ-assistance.com.au

Claims

For claim needs and assistance, our dedicated team can walk you through the process.

Phone: + 61 2 9333 3971
Email:  claims@europ-assistance.com.au

Complaints

Travellers are entitled to make a complaint regarding a policy or claim and will be handled in an honest, transparent and timely manner. If you lodge a complaint about our products, services, employees, or any other dissatisfaction, we can help – reach out to us on the below contacts or read more about it.

Phone: +61 2 9333 3971
Email:  complaints@europ-assistance.com.au

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