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Before your trip, check the latest government advice for any travel alerts for your destination. See alerts here
Before your trip, check the latest government advice for any travel alerts for your destination. See alerts here
Europ Assistance New Zealand
In an emergency, our travellers’ health and wellbeing are our top priority. For medical and travel emergencies experienced on a traveller’s journey, Europ Assistance provides 24/7 assistance.
Phone: +64 9 872 5019
For service and support needs, including product inquiries and troubleshooting, our dedicated support team can help.
Phone: +64 800 444 120
For claim needs and assistance, our dedicated team can walk you through the process.
Phone: +64 800 444 120
Our travellers are entitled to make a complaint regarding a policy or claim and will be handled in an honest, transparent and timely manner. If you lodge a complaint about our products, services, employees, or any other dissatisfaction, we can help – reach out to us on the below contacts or read more about our policies and complaints.
Phone: +64 800 444 120
Email: complaints@europ-assistance.co.nz