Making a travel claim on your Flight Centre Travel Insurance policy is simple with Europ Assistance.
How to Submit a claim in 4 steps.
Fill Out a Claim Form
To start a claim, you can complete a claim form either:
You may need to support your claim with documentation and provide it to us. Examples of documents that can help your claim include:
Once we’ve received the claim and your documents, our team will assess the claim. We may request additional documentation to support the claim, and will let you know if that is the case.
A decision will be made within 10 business days of submission of all the required documentation. If approved, the payment will be transferred directly to your nominated bank account. If we can’t approve the claim, a member of our team will provide a clear explanation.
Need help?
If you have a query about your claim you can contact us on:
Not happy with the outcome of your claim, Find out more about our complaint process.