Before your trip, check the latest government advice for any travel alerts for your destination. See alerts here
Welcome to our Help Centre
In an emergency, our traveller’s health and wellbeing are our top priority. For medical and travel emergencies experienced on-trip, Europ Assistance provides 24/7 assistance.
Phone: +61 2 9333 3979
Email: assistance@staging.europ-assistance.com.au
For service and support needs, including product inquiries and troubleshooting, our dedicated support team can help.
Phone: +61 2 9333 3969
Email: enquiries@staging.europ-assistance.com.au
For claim needs and assistance, our dedicated team can walk you through the process.
Phone: + 61 2 9333 3969
Email: claims@staging.europ-assistance.com.au
At Europ Assistance, our customers are at the heart of everything we do. We’re committed to supporting you with empathy, fairness, and care.
If something hasn’t gone to plan, we want to hear about it. Your feedback helps us improve and ensures we continue to deliver the service you expect.
Our Complaints Policy explains how you can make a complaint and what you can expect from us. We aim to make the complaints process as smooth as possible by being accessible, responsive, and transparent.
Reach out to us on the below contacts or read more about our complaints policy.
Phone: + 61 2 9333 3969
Email: complaints@staging.europ-assistance.com.au
