Travel
Travel with confidence. We watch over you wherever you go. Europ Assistance supports travelers around the world, providing peace of mind and exceptional care for both people and their belongings. We handle situations ranging from flight cancellations and baggage loss, to medical emergencies requiring immediate evacuation.
Our services
Traveling can be an incredible experience, but unexpected challenges can arise at any moment. That’s why we’re proud to present our unparalleled Travel Insurance & Assistance services, designed to provide travelers with ultimate peace of mind during their journeys. From trip cancellations and interruptions to lost baggage, medical assistance, and even emergency evacuations, our policies have you covered.
Protecting you
In the event you need urgent medical treatment during your trip, we cover for your medical expenses related to an emergency medical condition during your trip.
If you cannot access appropriate medical care in your location, we will organize your evacuation to the nearest country to obtain the medical care you require.
In the event your medical condition doesn’t allow you to continue your trip, we organize your repatriation back home so you can recover and continue your medical care, close to your loved ones.
Sometimes, the lack of awareness on country’s laws & regulations, can lead you to face unexpected legal challenges during your trip. If that happens, you can benefit from legal and personal liability advice provided by our expert’s team.
Protecting your trip
Sometimes, travel plans don’t go as expected. If you need to cancel your trip, we will refund the cost.*
*according to terms & conditions of the policy purchased
During a trip, the last thing anybody wants is to worry about losing money, falling victim to theft or loosing essential travel documents. But if you happen to be in any of those situations, we cover emergency funds assistance, reimbursement of lost/stolen items and assistance in reporting and replacing missing documents. We also cover for associated reasonable costs incurred during the process.
Accidents can happen, even during travels. Our travel insurance services include coverage in the event of accidental damage to someone else’s property and/or to personal belongings and rental items.
Why Europ Assistance
International coverage and around the clock support
Should you need medical assistance during your travels, our company provides 24/7 global support in your own language through one of our 29 travel medical assistance centers. Our teams rely on a global network of 4500+ medical facilities and doctors worldwide with the ability to provide assistance services in more than 200 countries.
Each year, we take care of millions of customers, organizing, on average, 200,000 travel medical assistance cases per year and 5000+ repatriations with medical escort (by air ambulance, commercial aircraft and other means of transportation).
Experts in medical assistance and repatriation
Our 24/7 medical assistance platforms will take care of you by referring you to the most appropriate medical facility in our network.
Our medical team, composed of 400+ in-house medical professionals, manages medical assistance cases in a proactive way, monitoring medical evolution, communicating with you and your relatives every step of the way and organizing medical evacuation and/or repatriations as needed.
A wide range of insurance & assistance services to cover all your needs
We offer a comprehensive range of services including repatriation and evacuation, medical expenses coverage and reimbursement, trip cancellation protection, and assistance with missed departures.
Our coverage also extends to lost luggage, legal protection, personal liability, and property damage protection, ensuring peace of mind during your travels.
The right balance between digital & human interaction
We provide a fully digital claims solution with an easy-to-use e-claims platform, ensuring you have a seamless experience when submitting claims.
If you prefer human interaction, our claims coordinators are just one phone call away to assist you in your own language.
From distress to relief
Videos based on true events that showcase how we have been there for our clients during their most challenging moments.
Romantic trip in Thailand
When a romantic trip to a heavenly island is sabotaged by a scooter accident, a woman’s life is put in danger. Luckily, even in the most isolated places, we work around the clock to ensure care is delivered.
Family matters in Paris
When a mother suffers from a stroke while on vacation in Paris with her teenage daughter, our resources ensure her daughter will be taken care of throughout the ordeal.
eClaims
Multi-country and multi-lingual platform
Instant, contactless way to file and follow up on claims
Available for desktop and mobile devices
Fast average turnaround
