Before your trip, check the latest government advice for any travel alerts for your destination. See alerts here

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Travel Alerts​​

Stay up to date with the latest travel insurance alerts

This is not a summary of all travel events globally – check the Australian governments’ latest travel advice at smartraveller before and while you’re travelling to remain up to date.
Government travel warnings in place for your destination can affect cover available. Check your Product Disclosure Statement for full details. 

Travel Alerts

An earthquake of magnitude 7.4-7.6 struck Philippines’ Mindanao region on 10 October 2025.The Philippine Institute of Volcanology and Seismology issued a Tsunami warning and strongly advised coastal towns in central and southern Philippines to evacuate immediately as hazardous waves are expected within 300 km of epicenter.                       

If you are directly affected by this event and need assistance, please call our 24-hour emergency assistance team immediately on +61 2 9333 3975. We further urge you to pay close attention to the local media and emergency services, including the DFAT Smartraveller website.

  • If you have purchased a policy with us, or through one of our partners or direct brands (Insure&Go and Tick), please check your PDS that was sent to you to understand how this may affect your cover.
  • If you have not yet purchased a policy, this may affect cover available with Europ Assistance Australia’s direct brands (Insure&Go and Tick) or our partner brands, for travel to or at this destination, or for this event.

If your travel plans are impacted, contact your travel services provider to find out what options are available to you.

If you need to submit a claim under your travel insurance policy, you may do so at any time. All claims are assessed on a case-by-case basis against the relevant policy wording.

Please read the full terms and conditions of any travel insurance policy carefully before purchasing.

Super Typhoon Ragasa is currently sweeping through the northern Philippines and Taiwan, and is now making its way toward Hong Kong. Authorities across the region are urging caution as the storm intensifies.
In Hong Kong, passenger flights are expected to be suspended for safety reasons, with disruptions likely to begin Tuesday evening and extend into Thursday morning. Travellers are advised to check with their airlines for the latest updates and rebooking options.In the Philippines and Taiwan, emergency services are responding to heavy rainfall, strong winds, and potential flooding. Evacuations have been ordered in vulnerable areas, and local officials are working to ensure public safety.

If you are directly affected by this event and need assistance, please call our 24-hour emergency assistance team immediately on +61 2 9333 3975. We further urge you to pay close attention to the local media and emergency services, including the DFAT Smartraveller website.

  • If you have purchased a policy with us, or through one of our partners or direct brands (Insure&Go and Tick), please check your PDS that was sent to you to understand how this may affect your cover.
  • If you have not yet purchased a policy, this may affect cover available with Europ Assistance Australia’s direct brands (Insure&Go and Tick) or our partner brands, for travel to or at this destination, or for this event.

If your travel plans are impacted, contact your travel services provider to find out what options are available to you.

If you need to submit a claim under your travel insurance policy, you may do so at any time. All claims are assessed on a case-by-case basis against the relevant policy wording.

Please read the full terms and conditions of any travel insurance policy carefully before purchasing.

Heavy rainfall in Bali, Indonesia that began on Tuesday, September 9, 2025, has resulted in flooding in several areas across the country, including Kuta, Klungkung and Denpasar.  Travel services may be impacted by the heavy rainfall and flooding.   

If you are directly affected by this event and need assistance, please call our 24-hour emergency assistance team immediately on +61 2 9333 3975. We further urge you to pay close attention to the local media and emergency services, including the DFAT Smartraveller website. 

  • If you have purchased a policy with us, or through one of our partners or direct brands (Insure&Go and Tick), please check your PDS that was sent to you to understand how this may affect your cover. 
  • If you have not yet purchased a policy, this may affect cover available with Europ Assistance Australia’s direct brands (Insure&Go and Tick) or our partner brands, for travel to or at this destination, or for this event.  

If your travel plans are impacted, contact your travel services provider to find out what options are available to you. 

If you need to submit a claim under your travel insurance policy, you may do so at any time. All claims are assessed on a case-by-case basis against the relevant policy wording. 

Please read the full terms and conditions of any travel insurance policy carefully before purchasing. 

 

The security environment throughout Nepal remains volatile due to recent widespread civil unrest and violence. Conditions may worsen unexpectedly. Authorities continue to impose curfews in the Kathmandu Valley and other major cities, and military checkpoints are active across Kathmandu. The protests started at 9am local time on Monday, 8 September 2025, and have escalated. 

If you are directly affected by this event and need assistance, please call our 24-hour emergency assistance team immediately on +61 2 9333 3975. We further urge you to pay close attention to the local media and emergency services, including the DFAT Smartraveller website. 

  • If you have purchased a policy with us, or through one of our partners or direct brands (Insure&Go and Tick), please check your PDS that was sent to you to understand how this may affect your cover. 
  • If you have not yet purchased a policy, this may affect cover available with Europ Assistance Australia’s direct brands (Insure&Go and Tick) or our partner brands, for travel to or at this destination, or for this event.  

If your travel plans are impacted, contact your travel services provider to find out what options are available to you. 

If you need to submit a claim under your travel insurance policy, you may do so at any time. All claims are assessed on a case-by-case basis against the relevant policy wording. 

Please read the full terms and conditions of any travel insurance policy carefully before purchasing. 

 

8 July 2025 Update – Mount Lewotobi continued Activity: Volcanic activity continues with a further eruption on 7 July 2025. Multiple international flights have been cancelled or delayed. See below for previous notification in relation to this event

18 June 2025: Mount Lewotobi – Laki Laki: volcanic activity continues with it’s latest eruption 17 June 2025 causing ash plumes to reach heights of 10km in the atmosphere causing flight cancellations and delays. See below for previous alerts.

21 March 2025: Indonesia – Mount Lewotobi Laki-Laki 

March 2025: Indonesia’s Mount Lewotobi Laki-Laki continues to erupt, with increased activity late Thursday 20th March, resulting in ash plumes. An exclusion zone has been activated in a 7-8-kilometer for any further impacts.

If you have been directly affected by this event and need medical assistance, please call our 24-hour emergency assistance team immediately on +61 2 9333 3975. We further urge you to pay close attention to the local media and emergency services, including the DFAT Smart Traveller website.

  • If you have purchased a policy with us, please check your PDS that was sent to you for how this may affect your cover.
  • If you have not yet purchased a policy, this may affect cover available with Europ Assistance partner brands, for travel to or at this destination, or for this event.

Please read carefully the full terms and conditions of any travel insurance policy before purchasing.

24 June 2025:

Due to the ongoing conflict in the Middle East, further impacts to travel, including delays, rerouting and cancellation remain likely. 

If you have been directly impacted by this event, we strongly advise you to please call our 24-hour emergency assistance team immediately. We further urge you to follow the guidance and instructions provided by local authorities, emergency services and the DFAT Smartraveller website.

Please be aware that if you choose to travel to, or remain, in a destination that is subject to a Do Not Travel warning, you may not have cover under your policy, and our ability to offer assistance may be limited.

If you are yet to buy a policy, please be aware that our policies contain exclusions for known events, acts of war or the use of military force. Exclusions for war also apply to the Change of Mind add-on available under some policies. 

This means that if your flight is delayed, cancelled or rerouted due to the conflict, there may not be cover available under the policy. 

Our policies do not cover claims arising from travelling in, to, from, or through a country or area subject to a Do Not Travel warning by the Australian Government through Smartraveller.

Please read carefully the full terms and conditions of any travel insurance policy before purchasing, as set out in the applicable Product Disclosure Statement (PDS).

If you are impacted and need to submit a claim under your policy, you can do so through our website. All claims are assessed on a case by case basis under the terms and conditions of the PDS.

Please contact your travel services provider to find out if your plans are impacted and what your options are. 

Following military strikes in Iran, on June 13, Smartraveller raised their level of advice and now advise, Do Not Travel to Israel and the Occupied Palestinian Territories due to the volatile security situation, armed conflict, civil unrest and terrorism. 

If you have been directly impacted by this event, we strongly advise you to please call our 24-hour emergency assistance team immediately on +61 2 9333 3794. We further urge you to follow the guidance and instructions provided by local authorities and emergency services, the DFAT Smartraveller website.

Our policies do not cover claims arising from travelling in, to, from, or through a country or area subject to a Do Not Travel warning by the Australian Government through Smartraveller.

Our policies also contain exclusions for use of military force that may exclude cover for this event.

For those policies that include Change of Mind cover, please note this cover also contains exclusions for cancellation following a Do Not Travel being declared due to use of military force.

Please read carefully the full terms and conditions of any travel insurance policy before purchasing.

If you incur expenses and need to submit a claim, you can do so via our website. All claims are assessed on a case by case basis under the terms and conditions of the Product Disclosure Statement.

As of 17th April 2025, significant winds from Cyclone Tam continue to affect the upper North Island of New Zealand and will extend to the South Island this evening. Combined impacts from the winds and rain are expected.

If you are directly affected by this event and need assistance, please call our 24-hour emergency assistance team immediately on +61 2 9333 3975. We further urge you to pay close attention to the local media and emergency services, including the DFAT Smart Traveller website.

  • If you have purchased a policy with us, or through one of our partners or direct brands (Insure&Go and Tick), please check your PDS that was sent to you to understand how this may affect your cover.
  • If you have not yet purchased a policy, this may affect cover available with Europ Assistance Australia’s direct brands (Insure&Go and Tick) or our partner brands, for travel to or at this destination, or for this event. If your travel plans are impacted, contact your travel services provider to find out what options are available to you.

If you need to submit a claim under your travel insurance policy, you may do so at any time. All claims are assessed on a case-by-case basis against the relevant policy wording.

Please read the full terms and conditions of any travel insurance policy carefully before purchasing.

A 7.7-magnitude quake has hit Myanmar near the city of Mandalay, with tremors felt across Thailand and in China.

Some travellers have been affected with flight cancellations and delays to ensure passenger and flight safety.

If your customers have been directly affected by this event and need medical assistance, please instruct them to call our 24-hour emergency assistance team immediately on +61 2 9333 3975. We further urge you to pay close attention to the local media and emergency services.

Please note Myanmar is a sanctioned country and there is no cover for travellers travelling to, or whilst in Myanmar. However, there may be provision for cover for those travelling to other countries affected by the earthquake.

  • If you have purchased a policy; with us, or via one of our partners or Direct brands Insure&Go and Tick, please check your PDS that was sent to you for how this may affect your cover.
  • If you have not yet purchased a policy; this may affect cover available with Europ Assistance Australia’s direct brands (Insure&Go and Tick) or our partner brands, for travel to or at this destination, or for this event. If your travel plans are impacted, contact your travel services provider to find out what options are available to you. 

Please read carefully the full terms and conditions of any travel insurance policy before purchasing.

A category two Tropical Cyclone Alfred is forecast to make landfall on South East Queensland’s coast on Thursday 6 March, causing high speed winds, flash flooding, road restrictions, and power outages.

 If you have been directly impacted by this event, we strongly advise you to please call our 24-hour emergency assistance team immediately on +61 2 9333 3975.We further urge you to follow the guidance and instructions provided by local authorities and emergency services, the DFAT Smart Traveller website.  

  • If you have purchased a policy; with us, or via one of our partners or Direct brands Insure&Go and Tick, please check your PDS that was sent to you for how this may affect your cover.
  • If you have not yet purchased a policy; this may affect cover available with Europ Assistance Australia’s direct brands (Insure&Go and Tick) or our partner brands, for travel to or at this destination, or for this event. If your travel plans are impacted, contact your travel services provider to find out what options are available to you. 

Please read carefully the full terms and conditions of any travel insurance policy before purchasing. 

A 5.2 magnitude tremor Earthquake was first detected in the Greek Island of Santorini on 5th of February, causing widespread damage with people forced to evacuate.  

 If you have been directly impacted by this event, we strongly advise you to please call our 24-hour emergency assistance team immediately on +61 2 9333 3975.We further urge you to follow the guidance and instructions provided by local authorities and emergency services, the DFAT Smart Traveller website.  

  • Policies purchased after the event started with us, or via one of our partners or Direct brands Insure&Go and Tick, may not offer cover for this known event. 
  • Policies purchased before the event started with us, or via one of our partners or Direct brands Insure&Go and Tick, may be able to offer cover for this event. 

Please read carefully the full terms and conditions of any travel insurance policy before purchasing. 

As of 7th January 2025, several wildfires have been widely reported in the Los Angeles area of California in the USA driven by the Santa Ana winds.

The media are reporting 16 deaths and note it has forced thousands of residents to evacuate their homes. Extensive damage to housing and infrastructure has also been reported in the affected areas with residents being instructed to boil water for safe drinking.

At the time of issuing this alert, there are no reports of travel being significantly impacted and LAX airport reports they are operating normally.

If you have been directly affected by this event and need medical assistance, please call our 24-hour emergency assistance team immediately on +61 2 9333 3975. We further urge you to pay close attention to the local media and emergency services, including the DFAT Smart Traveller website.

  • If you have purchased a policy; with us, or via one of our partners or Direct brands Insure&Go and Tick, please check your PDS that was sent to you for how this may affect your cover.
  • If you have not yet purchased a policy; this may affect cover available with Europ Assistance Australia’s direct brands (Insure&Go and Tick) or our partner brands, for travel to or at this destination, or for this event.

Please read carefully the full terms and conditions of any travel insurance policy before purchasing.

A 7.2 magnitude earthquake occurred in Port Vila – Vanuatu on 17th December 2024, causing widespread infrastructure damage to roads and buildings. Some essential services have been impacted including flights.

If you have been directly affected by this event and need medical assistance, please call our 24-hour emergency assistance team immediately on +61 2 9333 3975. We further urge you to pay close attention to the local media and emergency services, including the DFAT Smart Traveller website.

  • If you have purchased a policy with us, or via one of our partners or Direct brands Insure&Go and Tick, please check your PDS that was sent to you for how this may affect your cover.
  • If you have not yet purchased a policy, this may affect cover available with Europ Assistance Australia’s direct brands (Insure&Go and Tick) or our partner brands, for travel to or at this destination, or for this event.

Please read carefully the full terms and conditions of any travel insurance policy before purchasing.

Air Vanuatu has entered liquidation, resulting in the immediate grounding of all flights. This follows financial difficulties faced by the airline, leaving many travellers stranded and seeking alternative arrangements. Are you currently affected by this event? If so, read the below to learn more about how this natural disaster can affect your travels and coverage. 

Customers

  • Do Not Travel to the Airport: If you are due to fly with Air Vanuatu, please DO NOT TRAVEL TO THE AIRPORT unless you have arranged an alternative flight with another airline. Air Vanuatu is unfortunately not able to arrange alternative flights for passengers at this stage.
  • Alternative Arrangements: If you have a booking sold by another airline that includes travel on an Air Vanuatu flight, please contact the relevant airline or travel agent to confirm if there is any impact on your travel plans.
  • Further Information: Customers are advised to monitor the Civil Aviation Authority Vanuatu website for further information: https://caav.vu/. For additional assistance, please contact the Liquidators by email at AirVanuatu@au.ey.com.

If you have been directly affected by this event and need medical assistance, please call our 24-hour emergency assistance team immediately on +61 2 9333 3975. We further urge you to pay close attention to the local media and emergency services, including the DFAT Smart Traveller website.

New Caledonia has imposed a curfew and banned public gatherings in the capital, Noumea, after a day of protests around the French territory against planned changes to the constitution turned violent, with reports of widespread looting and businesses set on fire. The international airport in Noumea shut down and cancelled all commercial flights on Tuesday 14th May 2024, and some consulates in the city shut their doors.

  • If you have been directly affected by this event and need medical assistance, please call our 24-hour emergency assistance team immediately on +61 2 9333 3975. We further urge you to pay close attention to the local media and emergency services, including the DFAT Smart Traveller website.
  • If you have purchased a policy with us, or via one of our partners or Direct brands Insure&Go and Tick, please check your PDS that was sent to you for how this may affect your cover.
    If you have not yet purchased a policy, this may affect cover available with Europ Assistance Australia’s direct brands (Insure&Go and Tick) or our partner brands, for travel to or at this destination, or for this event.

Please read carefully the full terms and conditions of any travel insurance policy before purchasing.

Europ Assistance is closely monitoring the escalating conflict in Israel and is aware of suspended routes to this region by a number of airlines.

If You Are Currently Travelling:

Please consider your safety first, follow advice from local authorities and the advice issued by the Department of Foreign Affairs and Trade (DFAT) via its website.

  • We encourage you to contact us for any required medical assistance. While changes to your travel or situation may not be eligible for coverage, we are available to assist you or direct you to appropriate resources. Similarly, if you have any questions or concerns about your policy, please do not hesitate to contact us. We can be reached 24/7 at +61 2 9333 3975.
  • If you have purchased a policy with us, or via one of our partners or Direct brands Insure&Go and Tick, please check your PDS that was sent to you for how this may affect your cover.
    If you have not yet purchased a policy, this may affect cover available with Europ Assistance Australia’s direct brands (Insure&Go and Tick) or our partner brands, for travel to or at this destination, or for this event.

Indonesia’s Mount Lewotobi Laki-Laki – Update to previous alert

Indonesia’s Mount Lewotobi Laki-Laki continues to erupt, with increased activity this week resulting in ash plumes reaching 5.5kms in height.

Some travellers have been affected with some flight cancellations due to the ash cloud, and there have been some fatalities and injuries in the immediate vicinity of the volcano.

If you’re travelling, or are about to travel

If you have been directly affected by this event and need medical assistance, please call our 24-hour emergency assistance team immediately on +61 2 9333 3975. We further urge you to pay close attention to the local media and emergency services, including the DFAT Smart Traveller website.

  • For policies purchased before 13 November 2024 (AEST): If you have purchased a policy with us, or via one of our partners or Direct brands Insure&Go and Tick, and need to make a claim relating to this event you can contact us to do so. Please check your PDS that was sent to you for how this may affect your cover.
  • For policies purchased on or after 13 November 2024 (AEST): If you have not yet purchased a policy, this may affect cover available with Europ Assistance Australia’s direct brands (Insure&Go and Tick) or our partner brands, for travel to or at this destination, or for this event. Cover for events unrelated to the eruption of Mount Lewotobi Laki-Laki will continue to be covered as per the operation of the policy.
    You can make a claim at any time once your policy has commenced and we will assess it as per the PDS’s terms and conditions. Please read carefully the full terms and conditions of any travel insurance policy before purchasing.

If your travel plans are affected

If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance.

Please retain all supporting documentation evidencing expenses incurred. Please remember as a term of your policy you must do everything you can to minimise losses. If you need to submit a claim, please complete the claim form and if you need help doing this, contact us.

If you have any other queries, please get in touch.

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