Europ Assistance promotes strong economic and social development, respectful of fundamental human and labor rights, while preserving the environment. We consider our responsibilities through 4 major roles.
Learn more about Europ Assistance’s diversity, equity, and inclusion commitments
“We are here to bring our customers from distress to relief, anytime, anywhere. We help our customers to solve difficult or stressful situations. Our vision is to be the most reliable care company in the world”
Antoine Parisi – CEO Europ Assistance Global
“The Group intends to contribute to high-quality economic and social development, based on respect for fundamental human and labor rights and environmental protection.
The Group promotes a culture of sustainability in all its spheres of influence, particularly among its employees, customers and suppliers.”
Europ Assistance Group Code of Conduct
Ensure the fair value of our solutions and the relevance of our assistance services.
Develop products with positive environmental and social impacts
Maintain a trusting and lasting relationship based on quality, professionalism and transparency while respecting human rights, labor law and environmental standards
Trigger the most effective levers to reduce our carbon emissions, in line with the commitment to achieve net zero emissions by 2050.
Leveraging on Generali Insurance Assets Management (GIAM) expertise, our investment portfolios are managed using a comprehensive framework :
• Exclusion of companies based on ethical principles,
• We assess green, social and SLB bonds and avoid greenwashing
• We pay a particular attention to decarbonization strategies
•We encourage investee companies to improve ESS practices through Voting activities, Dialogue and Engagement
GIAM explicitly and systematically includes ESG factors in investment analysis and decisions, to better manage risks and improve portfolio returns.
ESG performance is monitored on a quarterly basis.
Our target refers to green, social, sustainability and sustainability-linked bonds, issued by corporates or governments, that meet the ICMA (International Capital Market Association) principles
The United Nations Sustainable Development Goals are part of Europ Assistance’s sustainable development strategy, which responds to 8 of the 17 objectives, through our 4 sustainable business roles.
Learn more at
Diverse ecosystems to nurture different abilities, culture and backgrounds, equitable processes to ensure everyone can grow and develop and an inclusive and sustainable environment where everyone can thrive are the 3 key pillars of our DEI strategy.
We are a care business delivered by People and our employees are our greatest strength in providing relief to our customers. We believe that a fulfilling work experience goes beyond just the tasks at hand; it encompasses a positive and supportive work environment, opportunities for growth, and a healthy work-life balance.
We care about attracting, developing and valuing our employees through continuous learning and upskilling, ensuring they are equipped with key skills and mindset needed to flourish on their job, to drive future growth and to boost service excellence is pivotal to achieve our strategic ambitions.
For more than 60 years, our assistance activities demonstrate of the social engagement of the company and of our people. Care is in our brand, in our heart, in our day-to-day operations.
Beyond the initiatives that we develop with NGOs and associations, we are also committed to developing the communities living around our premises, and those in destination countries. Eliminating inequalities and providing care to the people around us is a strong commitment of the company.
We pay great attention to compliance with the regulations relating to our activity. ESG regulations are strengthening, committing companies towards even greater sustainability, which we are targeting at Group and local level.
Sustainability is at the heart of our strategy, driving our growth, our innovations and our relationships with our stakeholders
We offer the most vulnerable people, who have left the conventional healthcare system, a nursing assessment, a teleconsultation with a Europ Assistance doctor, as well as the recovery of their social security coverage rights.
Europ Assistance is dedicated to fostering awareness and providing support for employees impacted by cancer.
A collaborative workshop where participants reflect on the mechanisms of climate deregulation, because we care about environmental issues.
The 3 "R" concept of Zero Waste by Europ Assistance Group in the office
You would like to know more about our ESG initiatives, or you have questions or suggestions, please feel free to contact us.
