Web privacy notice

Europ Assistance web privacy notice

Europ Assistance appreciates your visit to this website and your interest in our services and products. We care about your privacy and we want you to feel comfortable visiting our site.

This privacy notice applies to any information obtained by Europ Assistance through your use of the Europ Assistance website.
This privacy notice explains how and what type of personal data may be collected, processed and used during and, following your visit to the Europ Assistance website, why it is collected, with whom it is shared and your rights in this regard.This privacy notice may be updated from time to time and we invite you to read it carefully.

Europ Assistance Holding S.A.S, with registered office at 2 rue Pillet-Will 75009 Paris, France, acts as data controller of all personal data collected via this Website.

A data controller is the individual or legal person who controls and is responsible for keeping and using personal data.

Europ Assistance has developed this privacy notice to describe how and what type of data may be collected from you as users of the Europ Assistance website and the purposes for which Europ Assistance may process your personal data.

When processing your personal data, Europ Assistance applies the following principles and we ensure your personal data is:

  • Processed lawfully, fairly and in a transparent manner
  • Collected for specified, explicit and legitimate purposes and not further processed in a manner which is incompatible with those purposes
  • Adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed
  • Accurate and, where necessary, kept up to date
  • Kept in a form and retain for the time necessary in relation to the purposes for which the personal data are processed
  • Kept secured

Depending on the interaction you may have with us, we may collect during your visit the following personal data:

  • Identity
  • Contact details
  • Professional life data
  • IP addresses
  • Any relevant data you provide to us in the contact forms /help center 

Please check the relevant privacy notices below.

As a visitor or user of Europ Assistance website, you are informed that Europ Assistance may process your personal data for the following purposes:

  • Processing your application in relation to the career opportunities published on our website.
  • Gathering statistics regarding your visit to our website;
  • Processing your application to join us as a business partner
  • Responding to your requests for information about our products or services;
  • Responding to questions or investigating data breach or whistleblowing reports you submitted to us;
  • Managing risk and anti-money laundering purposes
  • Preventing irregularities and fraud
  • Managing the activity of Europ Assistance
  • Promoting Europ Assistance`s products and services

Processing your personal data for hiring purpose

If you apply to our career opportunities, Europ Assistance will process your personal data (Identity, contact details, CV) to assess your job application and will share it with relevant managers, HR and recruitment teams. The legal basis for this processing is to process your application in order to undertake the steps prior to concluding an employment contract with you. To this end, your personal data will be kept for 2 years after our last contact.

Processing your personal data as business partners

The data you share with Europ Assistance (Identity, contact details, professional life data) will be used to evaluate your application to join us as a partner and will be shared with the relevant business lines of Europ Assistance. The legal basis for implementing the data processing is to process your request in order to undertake the steps prior to the conclusion of a partnership agreement with your company. To this end, your personal data will be kept for 6 months.

In order to manage and respond to your requests for information, you consent to the data you provide being shared with Europ Assistance external communication team. To this end, your personal data will be kept for 6 months.

As part of our legal obligations to prevent money laundering and ensure compliance with international sanctions regulation and counter-terrorism financing risks, Europ Assistance may use and analyse your personal data to establish your profile and to determine the risks of money laundering in accordance with the criteria of the French Monetary and Financial Code and/or the counter-terrorism financing risks in accordance with  European Union regulations .

When filing a claim, your personal data may also be used to combat insurance fraud, e.g.  the fraudulent exaggeration of claims, fake claims, checking identity….

The fight against fraud is carried out in the legitimate interest of Europ Assistance, but also for the protection of the insured community. In the event of proven fraud, Europ Assistance may initiate criminal proceedings and implement relevant measures to protect its interests and the interests of its customers.

Your personal data collected through this website will be kept for the time determined on the basis of the following criteria:

  • legal obligation of retention; and
  • request for erasure of the data by the website visitor, where applicable.

Europ Assistance may share your data in relation to the management of its activity and website exclusively with:

  • To the different companies of the Europ Assistance group
  • To authorities, regulators or governmental bodies in cases required by law, local regulations or in compliance with regulatory obligations
  • Third parties service providers

Your personal data may be processed both inside and outside of the European Economic Area.

In certain cases and for the management of its activity with its affiliates Europ Assistance may transfer your personal data to non-EU entities or third parties which are located outside of the European Economic Area (EEA), which may not have an adequate level of protection as defined by the General Data Protection Regulation (2016/679). In such a case, the transfer of your personal data out of the EEA will take place in compliance with appropriate and suitable safeguards in accordance with the applicable law. You have the right to obtain information on such transfer and, where relevant, a copy of the safeguards adopted for the transfer of your personal data outside EEA by contacting the Data Protection Officer with the form below (choose “Get information”)

Europ Assistance has implemented appropriate technical and organizational security measures to protect your personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, and against all other unlawful forms of processing.

You can exercise the following rights in respect to your personal data:

  • The right to access – You have the right to request copies of your personal data.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete information you believe is incomplete.
  • The right to erasure — You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to the processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization of your choice, or directly to you, under certain conditions
  • Withdrawal of consent – you may withdraw your consent, at any time, for the processing of your personal data for which you have provided consent. Please be informed that withdrawing your consent may imply that we may no longer be able to proceed with your request/claim.

In order to exercise your rights to Europ Assistance, you may contact the Data Protection Officer by using this form :

A data breach is a security incident leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of personal data (e.g. unauthorized disclosure of customers’ or employees’ personal data). If you become aware of a potential data breach impacting Europ Assistance, please contact us without undue delay by using this form

If you feel that Europ Assistance has not addressed properly your data protection request, you have the right to lodge a complaint to a supervisory authority. For these purposes, you can contact the competent supervisory authority of your country of residence or the French authority: Commission Nationale de l’Informatique et des Libertés (CNIL), 3 Place de Fontenoy, TSA 80715, 75334 PARIS CEDEX 07, France, www.cnil.fr

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Privacy notice update: October 2023