Europ Assistance


Europ Assistance promotes strong economic and social development, respectful of fundamental human and labor rights, while preserving the environment. We consider our responsibilities through 4 major roles.

2024 International Women’s Day
Be Bold for Inclusion

Learn more about Europ Assistance’s diversity, equity, and inclusion commitments

Our purpose is to care since Europ Assistance was created in 1963


Our mission & vision

“We are here to bring our customers from distress to relief, anytime, anywhere. We help our customers to solve difficult or stressful situations. Our vision is to be the most reliable care company in the world”

Antoine Parisi – CEO  Europ Assistance Global

“The Group intends to contribute to high-quality economic and social development, based on respect for fundamental human and labor rights and environmental protection.
The Group promotes a culture of sustainability in all its spheres of influence, particularly among its employees, customers and suppliers.”

Europ Assistance Group Code of Conduct

Responsible Insurer & Assistance Partner

Respect our customers

Ensure the fair value of our solutions and the relevance of our assistance services.

Develop products with positive environmental and social impacts

Value our providers

Maintain a trusting and lasting relationship based on quality, professionalism and transparency while respecting human rights, labor law and environmental standards

Protect environment

Trigger the most effective levers to reduce our carbon emissions, in line with the commitment to achieve net zero emissions by 2050.

Responsible Investor

Invest in
sustainable projects

Leveraging on Generali Insurance Assets Management (GIAM) expertise, our investment portfolios are managed using a comprehensive framework :

• Exclusion of companies based on ethical principles,

• We assess green, social and SLB bonds and avoid greenwashing

• We pay a particular attention to decarbonization strategies

•We encourage investee companies to improve ESS practices through Voting activities, Dialogue and Engagement

Measure and monitor
our ESG performance

GIAM explicitly and systematically includes ESG factors in investment analysis and decisions, to better manage risks and improve portfolio returns.

ESG performance is monitored on a quarterly basis.

We already set a target

Our target refers to green, social, sustainability and sustainability-linked bonds, issued by corporates or governments, that meet the ICMA (International Capital Market Association) principles

Our alignment with the United Nations Sustainable Developement Goals

The United Nations Sustainable Development Goals are part of Europ Assistance’s sustainable development strategy, which responds to 8 of the 17 objectives, through our 4 sustainable business roles.

Learn more at

Responsible Employer

Promote Diversity Equity & Inclusion

Diverse ecosystems to nurture different abilities, culture and backgrounds, equitable processes to ensure everyone can grow and develop and an inclusive and sustainable environment where everyone can thrive are the 3 key pillars of our DEI strategy.

Quality of life at work

We are a care business delivered by People and our employees are our greatest strength in providing relief to our customers. We believe that a fulfilling work experience goes beyond just the tasks at hand; it encompasses a positive and supportive work environment, opportunities for growth, and a healthy work-life balance.

Reskilling – Upskilling

We care about attracting, developing and valuing our employees through continuous learning and upskilling, ensuring they are equipped with key skills and mindset needed to flourish on their job, to drive future growth and to boost service excellence is pivotal to achieve our strategic ambitions.

Responsible Citizen

Social engagement

For more than 60 years, our assistance activities demonstrate of the social engagement of the company and of our people. Care is in our brand, in our heart, in our day-to-day operations.


Beyond the initiatives that we develop with NGOs and associations, we are also committed to developing the communities living around our premises, and those in destination countries. Eliminating inequalities and providing care to the people around us is a strong commitment of the company. 

Respect of ESG regulations

We pay great attention to compliance with the regulations relating to our activity. ESG regulations are strengthening, committing companies towards even greater sustainability, which we are targeting at Group and local level.

Our concrete actions

Sustainability is at the heart of our strategy, driving our growth, our innovations and our relationships with our stakeholders

Last news about Sustainability

October 26, 2023
Europ Assistance’s commitment to promote awareness and support employees affected by cancer
August 30, 2023
Environmental issues take center stage at the Travel Conference! At the initiative of the Global Travel Business Line (BL), a global internal conference was organized on April 26 at Saint-Denis. This meeting brought together more than 90 people representing all the functions contributing to the development of this activity. Two hours were devoted to ESG (Environment, Societal, Governance)!
August 30, 2023
In 2021, Europ Assistance joined forces with the French Red Cross to support the COVID vaccination campaign, during which our teams vaccinated more than 125,000 people. The health crisis has revealed difficult situations for vulnerable people, hence the creation of the « Croix-Rouge-au-Coin-de-la-Rue » program, for which Europ Assistance is not only a key sponsor but also the co-designer of the healthcare offering and the co-operating partner.
July 12, 2023
At the initiative of the Global Travel Business Line (BL), a global internal conference was organized on April 26 at Saint-Denis. This meeting brought together more than 90 people representing all the functions contributing to the development of this activity. Two hours were devoted to ESG (Environment, Societal, Governance)

Get in touch with our Sustainability team at Europ Assistance

You would like to know more about our ESG initiatives, or you have questions or suggestions, please feel free to contact us.