Europ Assistance promotes strong economic and social development, respectful of fundamental human and labor rights, while preserving the environment. We consider our responsibilities through 4 major roles.
“We are here to bring our customers from distress to relief, anytime, anywhere. We help our customers to solve difficult or stressful situations. Our vision is to be the most reliable care company in the world”
Antoine Parisi – CEO Europ Assistance Global
“The Group intends to contribute to high-quality economic and social development, based on respect for fundamental human and labor rights and environmental protection.
The Group promotes a culture of sustainability in all its spheres of influence, particularly among its employees, customers and suppliers.”
Europ Assistance Group Code of Conduct
Ensure the fair value of our solutions and the relevance of our assistance services.
Develop products with positive environmental and social impacts
Maintain a trusting and lasting relationship based on quality, professionalism and transparency while respecting human rights, labor law and environmental standards
Trigger the most effective levers to reduce our carbon emissions, in line with the commitment to achieve net zero emissions by 2050.
Integrate green, social, sustainability and sustainability-linked criteria in our investment portfolios
Europ Assistance portfolio is rated AA by MSCI. We aim to monitor our ESG performance, excluding negative impact investments and promoting positive, social and environmental investments.
The United Nations Sustainable Development Goals are part of Europ Assistance’s sustainable development strategy, which responds to 8 of the 17 objectives, through our 4 sustainable business roles.
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Diverse ability, gender equity and no discrimination are the 3 pillars of our DEI program. We aim at making DEI the norm in the company.
Our employees are our greatest strength in providing care to our clients. Whether they work on site or at home, our goal is to offer all our employees the best quality of life at work, from benefits in terms of health and well-being to the right to disconnect, while respecting a balance between professional and private life..
We continuously invest in training at every level of the company, making service excellence a key success factor of our business strategy. Raising awareness and training in sustainability are also new essential skills for our people to engage in actions in our carbon emissions reduction and social impact development
For more than 60 years, our assistance activities demonstrate of the social engagement of the company and of our people. Care is in our brand, in our heart, in our day-to-day operations.
Beyond the initiatives that we develop with NGOs and associations, we are also committed to developing the communities living around our premises, and those in destination countries. Eliminating inequalities and providing care to the people around us is a strong commitment of the company.
We pay great attention to compliance with the regulations relating to our activity. ESG regulations are strengthening, committing companies towards even greater sustainability, which we are targeting at Group and local level.
Sustainability is at the heart of our strategy, driving our growth, our innovations and our relationships with our stakeholders
We offer the most vulnerable people, who have left the conventional healthcare system, a nursing assessment, a teleconsultation with a Europ Assistance doctor, as well as the recovery of their social security coverage rights.
Europ Assistance is dedicated to fostering awareness and providing support for employees impacted by cancer.
A collaborative workshop where participants reflect on the mechanisms of climate deregulation, because we care about environmental issues.
The 3 "R" concept of Zero Waste by Europ Assistance Group in the office
You would like to know more about our ESG initiatives, or you have questions or suggestions, please feel free to contact us.
Our business lines, available around the world
