You move, We care: from roadside assistance to mobility services. With services ranging from emergency assistance to recurring care of the vehicle lifecycle and customer mobility, Europ Assistance brings high value for motorists and people on the move delivering digitally powered and innovation driven mobility solutions
The automotive industry and the mobility sector are being disrupted by major trends including vehicle electrification, usage of cars rather than ownership and the rise of micro-mobility. Europ Assistance keeps an eye to this changing world to adjust and adapt its range of services to new customers expectations.
With the rise of electrified vehicles on the road, whether hybrid ones or full battery EV, Europ Assistance has set up robust experience in terms of training, procedures, real-life cases and situations for Electrical Vehicles assistance.
Though cars are still predominantly used, consumers are more and more keen on using shared mobility and other means of transport. That is the reason why Europ Assistance is focusing on bringing solutions and services that brings support and relief to people on the move whatever the transport they use.
With usage of micro-mobility booming in many regions, we make sure to deliver assistance to bike and e-bikes owners whatever the situation they may face as well as to users of other transportation means like electric scooter, monowheels, segways…
Europ Assistance has unique experience in developing new-generation digital access points for customers leveraging on latest technology such as Artificial Intelligence, Natural Language Understanding, Chat GPT…
As market leader in the deployment of end-to-end digital roadside assistance provision, available across multiple channels, Europ Assistance takes into account customers feedback and Net Promoter Score to continuously innovate and develop new features.
Europ Assistance improves its service delivery using a wide range of technologies, from Robotic Process Automation to Artificial Intelligence, with automated processes that allow to qualify and provide better, faster more accurate services according to customer needs.
Investing in technology to adapt latest market trends, Europ Assistance has deployed its telematics platforms that allows to delivers in-car connectivity services such as breakdown call (b-call) where car geolocation and fault codes transmission enhance our roadside assistance delivery.
We are constantly raising the bar for motor assistance industry by developing and improving digital capabilities. We had been among the first to secure a fully end-to-end digital process. The benefits for a customer? You can do everything on your own, with your phone, geo-localize the towing truck and have the best & seamless experience.
A modern, simpler and faster customer experience. Digital Roadside Assistance provides drivers with a superior customer experience through
Discover Europ Assistance Auto & Mobility Barometer. The survey was conducted by Ipsos, a global market research firm, among 6,000 people across 6 countries in Europe: Belgium, France, Germany, Italy, Portugal, Spain. It tracks Europeans mobility habits
Introducing our powerful global network of automotive and mobility partners, spanning across the world to provide efficient care and support motorists and their passengers
of towing trucks arriving within
in most markets
in key markets
“We are here to bring our customers from distress to relief, anytime, anywhere. We help our customers to solve difficult or stressful situations. Our vision is to be the most reliable care company in the world”
Antoine Parisi, Europ Assistance Group CEO
Jean-Christophe Coron – Auto Partnership Manager
→ Discover some of the most extraordinary medical and human adventures from the past few years, brought to you by the incredible team at Europ Assistance. These experiences embody our commitment to providing exceptional care and inspire us to continue pushing the boundaries of what’s possible in healthcare.
Contact our Mobility Team to know more about our Mobility products.