Global - EN

About us

Europ Assistance is a global leader in assistance and travel insurance. We support customers in over 200 countries with an extensive network of approved providers, through a range of services: travel insurance & medical assistance, roadside & mobility assistance, home & living, health, senior care, and concierge services. Founded in 1963, Europ Assistance is the pioneer of the assistance service concept, and part of the Generali Group.

As a responsible company and employer, we are committed to the personal well-being and career development of our 12,000 employees in 39 countries and territories, who are all part of a connected global community.

Key facts and figures

Founded in 1963, Europ Assistance, the inventor of assistance, supports customers in over 200 countries and territories thanks to our global network of providers and assistance centres.
1963
Europ Assistance
founded
200+
countries and territories
covered
3.7b€
in consolidated revenue
11,671
employees
40m
calls received
every year
1
intervention
every 3 seconds
#1 largest
worldwide proprietary
integrated medical network
1st
Assistance provider
in history
24/7
medical teleconsultation
availability

History

Founded in 1963, Europ Assistance, the inventor of assistance, supports customers in over 200 countries and territories thanks to our global network of providers and assistance centres.

Our mission is to bring people or corporates from distress to relief – anytime, anywhere. We provide roadside assistance, travel assistance and insurance, as well as personal assistance services such as the protection of the elderly, the protection of digital identity, telemedicine and concierge services. The vision of our 12,000 employees is to be the most reliable care company in the world. Today Europ Assistance is part of the Generali Group, one of the world’s leading insurers.

Discover the inspiring journey of Europ Assistance—how it started and how it grew. 60 years of daring, caring, and passion.

Learn more
1960
Two people working at desks equipped with vintage computer terminals and teleprinters in an office setting, with papers and technical equipment arranged on the workstations
Map

Birth of assistance as a profession

In 1963, with backing from  Generali,  which was the first shareholder, Pierre Desnos founds Europ Assistance, a pioneer service offering protection to people travelling abroad.
Following an accident that occurred to some friends in Spain, Pierre Desnos measured the lack of protection that existed at the time for French travelling abroad. The first days were difficult, but Europ Assistance soon proved its effectiveness: three lives were saved that year. A young woman who had fallen 10 metres while visiting the Acropolis, a little girl who had suffered serious burns in Spain and a baby who was saved by the very rapid delivery of medicines. As Pierre Desnos himself said, “In 1963, we invented a profession, a real profession, hard and demanding, with unlimited responsibilities…”.
These first achievements, followed in subsequent years by an ever-increasing number of others, enabled Europ Assistance to expand and progress to become and remain, 60 years later, a true benchmark in the assistance sector.
In 1964, the Belgian subsidiary is created in Brussels, the first subsidiary outside France. In 1965, the company signs an agreement with the French aircraft manufacturer Marcel Dassault for the permanent availability of a special Falcon 20 equipped for medical purposes. In 1967, it offers a USA-Canada subscription. After Belgium, Europ Assistance opens a second subsidiary in Italy in 1968.
In 1970, the rapid growth of the Assistance Service.

lack-and-white portrait of a Pierre Desnos wearing a formal suit and tie against a plain background
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