Concrete and Sustainable HR Commitments
To award its certifications, the Top Employers Institute conducts an in-depth evaluation across six major areas of human resources and more than 20 topics, including talent management, work environment, skills development, well-being, and diversity and inclusion.
By obtaining this certification, Europ Assistance confirms the strength of its HR practices and its commitment to providing employees with a fulfilling and sustainable work environment. It also reaffirms its ambition to attract, retain, and develop talent within a responsible organization.
Our Talents, the Driving Force Behind the Quality of Service Delivered to Our Clients
At Europ Assistance, we believe that quality of life at work directly fuels quality of service: when employees feel heard and fulfilled, they create the conditions for a caring and demanding customer relationship—essential in a profession rooted in Care. True to this principle of symmetry of attention, the company has made its HR policy a strategic lever at the heart of its corporate project. By joining the circle of Top Employers 2025, Europ Assistance reaffirms its ambition to be a reference employer, attentive to its teams and committed to offering its clients the best possible support.
“This triple Top Employer 2025 certification reflects the virtuous momentum underway within our Group: France, Italy, and our Central entities have already been certified, and we aim to gradually extend this recognition to all our subsidiaries. It demonstrates our commitment to bringing the CARE values to life—attention given both internally and externally—by placing employee well-being and support at the heart of our collective performance. It celebrates the excellence of our HR practices and our ability to grow together, as a responsible and committed Group,” emphasizes Véronique Destruel, Chief People & Organization Officer of the Europ Assistance Group
“This recognition is the result of a collective commitment and embodies the momentum that drives us. It reflects our ambition to make Europ Assistance France the leading assistance provider and employer of reference in France, placing our employees and the quality of service delivered to our clients at the heart of our strategy. This distinction fully aligns with our vision: to make our employees proud of who we are, what we do, and how we do it.” declares Anne-Hélène Cousseau, Human Resources and Communications Director at Europ Assistance France.
“Central entities must lead by example and drive a virtuous momentum that inspires all the Group’s subsidiaries. This label was awarded following an in-depth evaluation covering nearly 250 criteria and validated by an independent auditor. Being certified Top Employer 2025 confirms the strength of our strategy and HR practices,” emphasizes Nicolas Dubrac, Human Resources Director of Europ Assistance Holding.
About Europ Assistance Group
Europ Assistance is a leading global player in assistance and travel insurance. The company supports its clients in more than 200 countries and territories through a vast network of accredited providers, offering a wide range of services: travel insurance and medical assistance, roadside assistance and mobility, home services, health, senior support, and concierge services. Founded in 1963, the Europ Assistance Group is the pioneer of the assistance concept and is part of the Generali Group.
About Top Employers Institute
The Top Employers Institute is the international authority that certifies excellence in HR practices. We help organizations advance their talent attraction and retention strategies through our certification program, as well as through benchmarks and analyses derived from our audits. We also empower them to maximize the potential of their talent by sharing innovative HR practices.
Press contact:
The Arcane pour Europ Assistance
Victor BOUCHUT- Tél. +33 (0)6 41 99 36 72
europ-assistance@the-arcane.com