Digital Roadside Assistance

by Europ Assistance

In line with customers’ expectations, we developed a fully digital and omni-channel roadside assistance solution

Digital Roadside Assistance customer journey

Customer can choose how to contact Europ Assistance 24/7: WhatsApp and phone and is able to switch channel during the assistance process
Customer and vehicle needs are gathered and anyalised by our digital solution
Roadside Assistance provider is dispatched automatically thanks to our digital connection with our selected network
Customer can rate their digital experience in additional to overall NPS

Whenever needed, our Assistance Centre can back-up our digital solutions and proceed assistance with highest priority and considers specific needs and more complex situations (baby, wheelchair, pets, etc…)

Benefits for customers and business partners

Drivers can choose among our different channels their more suitable one to request an assistance with quick and simple steps
Easiness to identify the exact geolocation where the vehicle is immobilized (key when drivers are lost and are not able to retrieve their position)
Service differentiation, appeal to new customer segments
Reassurance of an assistance coordinator always available, who will pick up the process from where the customer has left it
Higher NPS and satisfaction from customers experiencing the digital process (they value the simplicity, ease and speed of the process)
Immediate access as no download is necessary
Turnkey solution easy to plug-in in Business Partners’ native application

A seamless, AI-powered and omnichannel customer experience

Our omnichannel support offers a seamless experience, regardless of where the customer begins the interaction with us, fitting every customer’s preferences.

Supported by robust technology including Artificial Intelligence, more than 95% of language is understood by the system, with a machine learning solution. Once activated, the caller can talk or text freely, in natural language, as they would with our assistance coordinator.

Let's become partners!

Contact our Mobility Team to know more about our Mobility products.